Cookie Policy
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This Cookie Policy explains how MyPetVault ("we", "our", or "us") uses cookies and similar technologies on our website (the "Website"). It should be read together with our Privacy Policy and User Agreement.
1. Introduction
This Cookie Policy explains how “we”, “our”, or “us” uses cookies and similar technologies on our website, the “Website”.
Our Website provides information about our services and Technology Certificate infrastructure, and may allow users to sign in to their encrypted Vault and access their account.
Cookies help us ensure that the Website operates properly, improves performance and functionality, and allows us to analyse how visitors interact with our Website.
This Cookie Policy should be read together with our Privacy Policy and User Agreement.
This Cookie Policy applies under both the EU ePrivacy Directive and the UK Privacy and Electronic Communications Regulations 2003 (PECR), alongside EU GDPR and UK GDPR. Non-essential analytics, marketing and similar technologies are used only where the required consent has been obtained, unless a legal exception clearly applies.
2. What Are Cookies?
Cookies, pixels and similar technologies are small files or pieces of information stored on your computer or device when you visit a website.
They allow the website to:
- recognise your device
- remember certain preferences
- improve functionality and performance
- analyse how users interact with the website.
Cookies may collect information such as:
- browser type
- device information
- pages visited
- time spent on the Website
- navigation behaviour.
Cookies generally do not identify you personally, although some cookies may be associated with personal data depending on how the Website is used.
3. How We Use Cookies
We use cookies to:
- ensure the technical operation of our Website
- maintain security and system integrity, including Vault access security
- support two-factor authentication flows
- remember user preferences and settings
- analyse how visitors interact with our Website
- improve performance and reliability.
Cookies used on this Website support the operation of the Website and related technical services. They do not process financial transactions and do not interact with payment systems.
4. Your Choices Regarding Cookies
When you first visit our Website, we will ask for your consent before placing any non-essential cookies on your device.
You may choose to:
- accept all cookies
- reject non-essential cookies
- manage your cookie preferences.
You can also manage cookies through your browser settings.
Most browsers allow you to:
- view stored cookies
- delete cookies
- block cookies
- configure cookie preferences.
If you disable certain cookies, parts of the Website may not function properly. In particular, disabling strictly necessary cookies may prevent you from accessing your Vault or completing authentication.
5. Categories of Cookies
We use different types of cookies depending on their function and purpose.
Cookies may vary based on:
- their technical necessity
- their storage duration
- their provider.
6. Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the Website and the security of your Vault.
These cookies enable core functionality including:
- website navigation
- access to secure areas and the encrypted Vault
- system and Vault authentication
- two-factor authentication support
- security and fraud prevention
- session management.
Without these cookies, the Website may not function correctly and you may not be able to access your Vault.
These cookies are automatically placed on your device when you access the Website unless your browser settings block them.
7. Functional Cookies
Functional cookies allow the Website to remember choices you make and provide enhanced functionality.
Examples include:
- language preferences
- notification settings
- user interface customisation.
These cookies help improve convenience and usability.
8. Analytics Cookies
Analytics cookies allow us to understand how visitors interact with our Website.
These cookies help us:
- measure website traffic
- analyse navigation patterns
- improve website performance
- diagnose technical issues.
Analytics cookies collect aggregated and, where the tools are configured to fully anonymise data, anonymised information.
Where required by applicable law, these cookies are used only with your consent.
For UK users, analytics cookies that transfer data outside the United Kingdom (including to the United States) are subject to UK GDPR international transfer requirements. Where such transfers occur, the applicable UK transfer mechanism is the ICO's International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.
9. Marketing and Advertising Cookies
Marketing cookies help measure the effectiveness of advertising campaigns or display relevant content.
These cookies may:
- track interactions with advertisements
- measure campaign performance
- help us understand how users discover our Website.
These cookies are only used with your consent where required by law.
10. Storage Duration
Cookies may remain on your device for different periods of time depending on their purpose.
Session Cookies
Session cookies exist only during your browsing session and are deleted when you close your browser.
They are used to maintain website functionality and secure Vault access while you navigate the Website.
Persistent Cookies
Persistent cookies remain on your device for a defined period and allow the Website to recognise your device when you return.
They help provide a more convenient user experience.
Persistent cookies are automatically deleted after a predetermined period.
Flow Cookies
Flow cookies support communication between our internal infrastructure during website navigation.
These cookies:
- are temporary
- are deleted when navigation ends
- do not identify individual users.
11. Cookie Providers
First-Party Cookies
First-party cookies are set directly by us or by service providers acting on our behalf to operate the Website.
Third-Party Cookies
Some cookies may be set by third-party service providers whose tools we use to improve Website functionality, analyse performance, or deliver advertising.
These providers operate according to their own privacy policies.
12. Web Analytics and Performance Measurement
We may use analytics tools to better understand how visitors interact with the Website.
These tools allow us to:
- measure website traffic
- analyse usage patterns
- identify technical issues
- improve the user experience.
Where required by applicable law, analytics cookies are activated only with your consent.
13. Cookie Inventory
The following table sets out the cookies currently used on this Website, their purpose, duration, and the legal basis on which they are used.
| Cookie Name / Prefix | Provider | Category | Purpose | Duration | Legal Basis |
|---|---|---|---|---|---|
| _session / auth token | MyPetVault (first-party) | Strictly necessary | Authenticates the user session on the MyPetVault platform and Vault | Session | Legitimate interest / contract performance — no consent required |
| _csrf | MyPetVault (first-party) | Strictly necessary | Prevents cross-site request forgery attacks | Session | Legitimate interest — no consent required |
| _vault_access | MyPetVault (first-party) | Strictly necessary | Maintains authenticated access to the encrypted Vault during a session | Session | Contract performance — no consent required |
| _2fa_token | MyPetVault (first-party) | Strictly necessary | Supports two-factor authentication flow | Session | Contract performance — no consent required |
| lang / locale | MyPetVault (first-party) | Functional | Remembers the user's language/locale preference | Up to 1 year | Consent |
| _ga / _ga_XXXX | Google Analytics | Analytics | Distinguishes users and measures website traffic and behaviour | Up to 2 years | Consent |
| _gid | Google Analytics | Analytics | Distinguishes users (short-term session tracking) | 24 hours | Consent |
| _hjSession / _hjSessionUser | Hotjar | Analytics | Behaviour analytics: records scroll, click and navigation data | Up to 1 year | Consent |
| _vwo_uuid / _vis_opt_* | VWO | Analytics | Website A/B testing and optimisation | Session / up to 1 year | Consent |
| _fbp / _fbc | Meta (Facebook Pixel) | Marketing | Measures advertising performance and audience behaviour across Meta platforms | Up to 3 months | Consent |
| _gcl_aw / _gcl_dc | Google Ads | Marketing | Measures advertising campaign conversions and performance | Up to 90 days | Consent |
| IDE / DSID | Google Ad Manager | Marketing | Manages advertising delivery and frequency capping | Up to 1 year | Consent |
| onesignal-* | OneSignal | Functional | Manages push notification subscription state and preferences | Up to 1 year | Consent |
This inventory is reviewed and updated periodically and may change from time to time as we improve the Website.
14. Managing Your Cookie Preferences
You can manage your cookie preferences at any time by:
- adjusting your browser settings
- withdrawing your consent
- revisiting the cookie consent tool available on the Website.
You can reopen the consent tool here using .
If you choose to disable certain cookies, some Website features may become unavailable or operate less efficiently.
15. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- technological developments
- legal or regulatory changes
- improvements to our Website.
The latest version will always be published on this page. For questions about this Cookie Policy or to exercise your rights in relation to cookie-related personal data, please contact us at privacy@mypetvault.tech.
If you are based in the United Kingdom and wish to raise a concern about how we use cookies, you may contact the Information Commissioner's Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF | Tel: 0303 123 1113 | www.ico.org.uk.